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Refund policy

Purchases made on vaicacao.com are governed by the Italian law on mail order, in the name of Aurea Tradings SRLS

Il right of withdrawal is not provided, as indicated by law, for food products.If you have made a mistake in the purchase, or you have purchased items that you did not want, or you are not satisfied with the order made, you have 5 working days from the delivery date to let us know in order to evaluate the right of withdrawal, or the possibility of being reimbursed for the expense. Non youin any case refund shipping costs, but only the value spent on the returned products. We can evaluate the refund in these two cases:

  1. Damaged products originally
  2. Products not complying (anomaly)

Damaged or non-compliant products: if you receive damaged or non-compliant goods, please notify us within 24 hours.